Frequently Asked Questions
General Information
Q: What is NCCI's
Annual Insights Symposium (AIS) 2025?
A: NCCI's
Annual Insights Symposium (AIS) 2025 is the premier event for workers compensation executives, held in Orlando, Florida, annually each May .
Q: What are the dates and location of the conference?
A: NCCI will hold
AIS 2025 on May 12–14, 2025, at the JW Marriott Orlando, Grande Lakes in Orlando, Florida.
Q: Why should I attend
AIS?
A:
AIS delivers actionable intelligence, comprehensive analysis, and expert-led perspectives.
AIS is unmatched in the industry for providing information on workers compensation financial results and perspectives on what's ahead. Attending the event presents an unparalleled opportunity to engage with stakeholders and gain insight on industry issues.
Q: Will there be a hybrid/virtual option?
A:
AIS 2025 will be held in person with online content available on
ncci.com following the event. More details to follow.
Q: Which
AIS 2025 presentations will be available after the event? When will NCCI post them?
A: Select
AIS 2025 presentations will be available on
ncci.com after the live program concludes. Please check back for up-to-date information regarding
AIS content.
Q: Will the program include a golf tournament?
A: Yes. NCCI will host its annual golf tournament supporting Kids' Chance—Sponsored by Guy Carpenter, on Monday, May 12, 2025, from 1:00 p.m. to 6:00 p.m. at the Ritz-Carlton Golf Club. Attendees can sign up for the golf tournament when they register.
Q: What is the fee to participate in the golf tournament?
A: The fee is $195 per golfer. In addition to tournament participation, it includes a boxed lunch and player's gift.
Q: What is the cancellation policy for the golf tournament?
A: Cancellations made on or before May 2, 2025, are eligible for a full refund of golf registration fees paid. Cancellations made after May 2, 2025, including golf no-shows, are not eligible for a refund.
Q: Will
AIS 2025 include networking events?
A: Yes,
AIS 2025 will provide critical networking opportunities for industry stakeholders that include the annual golf tournament, welcome reception, and dinner and networking events. Stay tuned for more information.
Q: Will NCCI hold committee meetings in conjunction with
AIS 2025?
A: While we will not hold committee meetings in conjunction with
AIS 2025, please visit
NCCI Events and Programs on
ncci.com for up-to-date committee information.
Q: Will there be continuing education credits available?
A: NCCI will apply for Continuing Legal Education (CLE) credits upon request. Please provide this information during the registration process.
To report credits for CPCU after
AIS concludes, simply add the event to The Institutes reporting tool by visiting
web.theinstitutes.org.
Registration Information
Q: When can I register for
AIS 2025?
A: Early registration for NCCI affiliates and key stakeholders will open on Tuesday, December 3, 2024. Registration for the general public will open on Monday, February 3, 2025. If you have any questions, contact NCCI's Customer Service at 800-NCCI-123 (622-4123), option 7.
Q: How much does it cost to attend?
A: The registration fee for NCCI affiliates is $1,295 and the fee for non-affiliates is $1,795. If you are unsure of your affiliation, please call NCCI's Customer Service Center at 800-622-4123.
Q: What forms of payment are accepted for registration?
A: Visa, MasterCard, or American Express are the only forms of payment accepted. Payment must be made at the time of registration.
Q: What is included in the attendee registration fee?
A: The
AIS 2025 registration fee includes access to all
AIS sessions, meals, and various networking events, including one dinner and a welcome reception.
Q: Can I bring a guest?
A: Yes. The guest registration fee is $450. This fee includes all receptions and meals but does not provide access to program sessions. The primary registrant should add the guest during the registration process.
"Guest" refers to a spouse, significant other, or other relation who does not have a business or related industry interest in the conference. Business associates, colleagues, or individuals attending
AIS for business or networking purposes are not eligible for guest registration.
Q: After completing registration will I receive a confirmation email?
A: Yes. After you complete the registration process, you will receive a confirmation email, which will include a receipt of payment and a link to book your hotel. If you do not receive it, check your spam folder for an email from
NCCI_Programs@ncci.com.
Q: Where can I view my registration information?
A: To view your registration information,
click here and select "already registered." You will need to enter your email address and registration confirmation number. If you do not have your registration confirmation number, click "forgot your confirmation number."
Q: Will I receive a paid receipt?
A: Yes. After you have completed the registration process, you will receive a confirmation email, which will include a receipt of payment. The email will be sent from
NCCI_Programs@ncci.com.
Q: I did not receive my payment receipt. How do I receive a copy?
A: First, check your spam folder for an email from
NCCI_Programs@ncci.com. If you still did not receive it, contact NCCI's Customer Service at 800-NCCI-123 (622-4123), option 7 and request a copy of your receipt.
Q: How do I modify my registration?
A: To modify your registration,
click here and select "already registered." You will need to enter your email address and registration confirmation number. If you do not have your registration confirmation number, click "forgot your confirmation number."
Q: How do I transfer my registration to someone else?
A: Registrations cannot be transferred. If you are unable to attend, you must cancel your registration. Please refer to the cancellation policy for further detail.
Q: What is the refund/cancellation policy?
A: NCCI's cancellation and refund policy are as follows:
- Cancellations made
on or before April 25, 2025, are eligible for a full refund of registration fees paid
- Cancellations made between
April 26, 2025, and May 2, 2025, are eligible for a refund of the registration fees, however a $150 processing fee will be deducted
- Cancellations made after
May 2, 2025, including event no-shows, are not eligible for a refund
Refunds will be processed using the same payment method used for registration.
Q: How do I cancel my registration?
A: To cancel your registration,
click here and select "already registered." You will need to enter your email address and registration confirmation number. If you do not have your registration confirmation number, click "forgot your confirmation number."
If you cancel your registration, please note that this does not automatically cancel your hotel reservation. You will need to cancel your hotel reservation separately.
Q: I cancelled my registration. When will I receive my eligible refund?
A: You will receive a refund, if eligible under the cancellation policy, within 7–10 business days of cancellation.
Attendee Information
Q: What is the weather like in Orlando in May?
A: Temperatures in Central Florida can range from the high 80s at the peak of day to the high 60s in the evening. It is normal to experience rain this time of year. It is advisable to plan for warmer weather and keep hydrated while outdoors.
Q: What is the dress code?
A: NCCI recommends business casual attire for
AIS sessions and casual attire for the networking and dinner event on Tuesday, May 13, 2025.
Hotel and Travel
Q: What is the hotel room rate?
A:
AIS 2025 has a negotiated discounted room rate of $269 per night at the JW Marriott Orlando, Grande Lakes over the course of the following dates: May 11–15, 2025 . The rate does not include taxes and fees.
Q: What is the process to book a hotel reservation at the JW Marriott Orlando, Grande Lakes?
A: Hotel reservations within the
AIS room block are only available to registered event attendees. You will receive the reservation link for the JW Marriott Orlando, Grande Lakes once you have completed your conference registration. It is recommended that you make your hotel reservation as soon as you complete your
AIS registration.
Q: How do I modify or cancel my hotel reservation?
A: To modify or cancel your hotel reservation,
click here, and select "already registered." You will need to enter your email address and registration confirmation number. If you do not have your registration confirmation number, click "forgot your confirmation number." From there, select "modify hotel reservation" and follow the prompts to access your hotel reservation details.
Alternatively, you may modify or cancel your reservation by calling the JW Marriott reservations toll- free number in the US and Canada: 1-800-433-5402.
If you cancel your hotel reservation, please note that this does not automatically cancel your
AIS registration. You will need to cancel your
AIS registration separately.
Q: What is the address and phone number of the JW Marriott Orlando, Grande Lakes?
A: Address: 4040 Central Florida Pkwy. , Orlando, FL 32837
Phone number: 407-206-2300
Q: What is the closest/recommended airport?
A: Orlando International Airport (MCO) is located 10 miles from the hotel property. The hotel does not provide shuttle service.
Q: Is there a hotel shuttle available at the airport?
A: No. The JW Marriott Orlando, Grande Lakes does not provide a shuttle to/from the airport. Taxis and ride-sharing options are available at airport and hotel locations.
Q: Can I get an Uber/Lyft ride at the airport? Where are the pick-up/drop-off locations?
A: Yes, both Uber and Lyft supply drivers to/from the airport. Passenger pick-up is at the arrivals curb on level 2 at Orlando International Airport (MCO).
Q: What other hotels are available?
Courtyard Orlando South/Grande Lakes Area
Online Reservations:
Courtyard by Marriott
Phone: 407-351-2661
Address: 4120 Taft Vineland Rd., Orlando, FL 32837
The hotel is located 1.4 miles from the JW Marriott and does not offer shuttle service.
SpringHill Suites Orlando at SeaWorld
Online Reservations:
SpringHill Suites by Marriott
Phone: 407-354-1176
Address: 10801 International Dr., Orlando, FL 32821
The hotel is located 2 miles from the JW Marriott and does not offer shuttle service.
Renaissance Orlando at SeaWorld
Online Reservations:
Renaissance Orlando at SeaWorld
Phone: 407-351-5555
Address: 6677 Sea Harbor Dr., Orlando, FL 32821
The hotel is located 4 miles from the JW Marriott and does not offer shuttle service.
DoubleTree by Hilton Orlando at SeaWorld
Online Reservations:
DoubleTree by Hilton
Phone: 407-352-1100
Address: 10100 International Dr., Orlando, FL 32821
The hotel is located 4 miles from the JW Marriott and does not offer shuttle service.
Technology
Q: Will there be a mobile app?
A: Yes,
AIS 2025 will feature a mobile app that will contain all pertinent conference details and more. Stay tuned in the weeks before
AIS for download instructions.
Q: Will any sessions be streamed live?
A: To preserve the integrity of the in-person event,
AIS 2025 will not stream any sessions live.
AIS content will be available on
ncci.com after the in-person conference ends. More details to follow.
